Rules and Terms

Shipping Policy
  • Rocket Purchases booked till 11:59 am will be delivered on the following day as a rule of thumb. Orders can be placed throughout the week. Our teams work 24/7.
  • We start our rocket delivery operations from the twin’s cities i.e. Rawalpindi and Islamabad. For other cities nominal per kg charges are added.
  • Seller shipped items are sent using appropriate courier service and charges are added to the order. Live Tracking is available under Orders option. We only register vendors with good proven record.
  • Our firm belief is to provide international standard services to our customers. People are often deceived online which makes them not to trust online portals, websites. To overcome these fears and also move on with our ambition we only provide Cash On Delivery option for purchases made from Rawalpindi/Islamabad to Rawalpindi/Islamabad.
    If the Item at time of delivery is damaged, incorrect or defective, consumer can contact BARAQ within 2 days. Please make sure your return meets the following conditions.
    • Items returned must be unused, must be in their original packaging.
    • Seals and Tags must be attached it.
    • All accessories and warranty cards and manuals must be there in their original form.
    • All items returned will go through quality check. If an item is returned in a poor condition, BARAQ reserve the right to send it back to the consumer.
    • If consumer’s request for return is not sanctioned, company will inform him/her about the reason, Item will be sent back without any shipping charges.
    Restricted Categories
    Items that fall in the following categories are not eligible for returns:
    • Innerwear and Swimwear
    • Grocery Items
    • Perfumes, Deodorants and Fragrances
    • Laundry items
    • Home Cleaning items
    • Games
    • All Sale Items
    • Skincare and Haircare Items
    If your purchased item does not fall under the above listed categories, you can start return request by contacting us. Our consumer care team will guide you about the return procedure.
    Cancellation & Exchange Policy:
    Cancellation Policy
    • A purchase will instantly be nullified if the billing facts and figures is inaccurate or incomplete.
    • A purchase can only be nullified within 6-hours of purchasing from a consumer’s end.
    • If a consumer nullified a purchase past the suggested time limit, their appeal will not be accepted.
    Exchange Policy
    • An item can only be exchanged in case of any defects with proof, within 2 days of delivery.
    • An item will only be exchanged with an intact duplicate that doesn’t contain the same defects as the former.
    • To exchange a purchased Item, the consumer will have to submit a form with proof and details of the defected items at our facebook page.
    Privacy Policy:
    This Privacy Policy describes how your personal facts and figures is collected, used, and shared when you visit or make a purchase from
    What Personal Information We Collect
    When you visit the Website, we automatically collect certain facts and figures about your device, including facts and figures about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect facts and figures about the individual web pages or Items that you view, what websites or search terms referred you to the Website and facts and figures about how you interact with the Website. We refer to this automatically-collected facts and figures as Device Information. We collect Device Information using the following technologies: Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. Log files track actions occurring on the Website and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    We use the purchase information that we collect generally to fulfill any purchases placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or purchase confirmations).
    Additionally, we use this Purchase Information to:
    Communicate with you for the purchases for potential risk or fraud. When in line with the preferences you have shared with us, provision you with facts and figures or advertising relating to our Items or services. We use the device information that we collect to help us remember your cart items, and more generally to improve and optimize your experience at BARAQ.
    We do not share your personal information with third parties. Finally, we may share your Personal information to comply with applicable laws and regulations.
    We retain your personal information as long as we have an ongoing legitimate business need to do so for example to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. To delete your social media connection information please send us an email at

    Terms and Conditions

    By using you agree to these terms and conditions, privacy policy, returns and refund policy of the Website. Kindly read the Terms and Conditions carefully before using

    Welcome to also hereby known as “we”, “us” or “BARAQ”. We are an online marketplace and these are the terms and conditions governing your access and use of BARAQ along with its associated sub-domains, websites, mobile app, services and tools (the “Website”). By using the Website, you hereby accept these terms and conditions (including the linked facts and figures herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”). This User Agreement is deemed effective upon your use of the Website which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement kindly do not access, register with or use this Website. This Website is owned and operated by Baraq Online Pakistan Pvt Limited.

    The Website reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Website with no other notice provisioned. Kindly check these Terms and Conditions regularly for updates. Your continued use of the Website following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

    • To access certain services offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or accountable for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.

      You are accountable for maintaining the confidentiality of your user identification, password, account details and associated private facts and figures. You agree to accept this responsibility and ensure your account and its associated details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Website and associated services offered and/or any access to private facts and figures, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access of the Website and/or use of any services offered by the Website (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely accountable and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Website through your account.

      Kindly ensure that the details you provision us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. For pieces of facts and figures you are not able to update by accessing Your Account on the Website, you must inform us via our consumer service communication channels to assist you with these changes. We reserve the right to refuse access to the Website, terminate accounts, remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or associated details without giving any reason or prior notice and shall not be liable or accountable for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure and also shall be accountable for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.


    Kindly review our Privacy Agreement, which also governs your visit to the Website. The personal information / data provisioned to us by you or your use of the Website will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your facts and figures being transferred or used in the manner specified in the Privacy Agreement, kindly do not use the Website.


    You agree, understand and acknowledge that the Website is an online platform that enables you to purchase Items listed at the price indicated therein at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or control in any manner any transactions on the Website or on a payment gateway as made available to you by an independent service provider. Accordingly, the contract of sale of Items on the Website shall be a strictly bipartite contract between you and the supplier/vendors on our Website while the payment processing occurs between you, the service provider and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the Website shall be strictly a bipartite contract between you and the service provider as listed on our Website.


    We will do our utmost to ensure that access to the Website is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the Website, this cannot be guaranteed. Additionally, your access to the Website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.


    We require that by accessing the Website, you confirm that you can form legally binding contracts and therefore you confirm that you are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian. We grant you a non-transferable, revocable and non-exclusive license to use the Website, in accordance with the Terms and Conditions described herein, for the intents of shopping for personal items and services as listed to be sold on the Website. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. If you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Website more than once. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

    Content provisioned on this Website is solely for information purposes. Item representations including price, available stock, features, add-ons and any other details as expressed on this Website are the responsibility of the vendors displaying them and is not guaranteed as completely accurate by us. Submissions or opinions expressed on this Website are those of the individual(s) posting such content and may not reflect our opinions.

    We grant you a limited license to access and make personal use of this Website, but not to download (excluding page caches) or modify the Website or any portion of it in any manner. This license does not include any resale or commercial use of this Website or its contents; any collection and use of any Item listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account facts and figures for the benefit of another supplier/vendor; or any use of data mining, robots, or similar data gathering and extraction tools.

    This Website or any portion of it (including but not limited to any copyrighted material, trademarks, or other proprietary facts and figures) may not be reproduced, duplicated, copied, sold, resold, sited, distributed or otherwise exploited for any commercial intent without express written consent by us as may be applicable.

    You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary facts and figures (including images, text, page layout, or form) without our express written consent. You may not use any Meta tags or any other text utilizing our name or trademark without our express written consent, as applicable. Any unauthorized use terminates the permission or license granted by us to you for access to the Website with no prior notice. You may not use our logo or other proprietary graphic or trademark as part of an external link for commercial or other intents without our express written consent, as may be applicable.

    You agree and undertake not to perform restricted activities listed within this section; undertaking these activities will result in an immediate nullification of your account, services, reviews, purchases or any existing incomplete transaction with us and in severe cases may also result in legal action

    Refusal to comply with the Terms and Conditions described herein or any other guidelines and policies associated to the use of the Website as available on the Website at all times.

    Impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity.

    Use the Website for illegal intents.

    Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Platform or Services.

    Interfere with another’s utilization and enjoyment of the Website;

    Post, promote or transmit through the Website any prohibited materials as deemed illegal by The Islamic Republic of Pakistan.

    Use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Website’s data or damage or interfere with the operation of another Consumer’s computer or mobile device or the Website and use the Website other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws.


    You must not use the website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You must not engage in activities that could harm or potentially harm the Website, its employees, officers, representatives, stakeholders or any other party directly or indirectly associated with the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not us, are accountable for all electronic communications and content sent from your computer to us and you must use the Website for lawful intents only. You are strictly prohibited from using the Website for fraudulent intents, or in connection with a criminal offense or other unlawful activity to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary facts and figures or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Pakistan or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”.

    Use the Website for illegal intents.

    To cause annoyance, inconvenience or needless anxiety.

    For any other intents that is other than what is intended by us.


    Anything that you submit to the Website and/or provision to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Website, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions without any notice or legal course applicable to us in this regard


    We list thousands of Items for sale offered by numerous supplier/vendors on the Website and host multiple comments on listings, it is not possible for us to be aware of the contents of each Item listed for sale, or each comment or review that is displayed. Accordingly, we operate on a “claim, review and takedown” basis. If you believe that any content on the Website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Pakistan or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (” objectionable content “), kindly notify us immediately by following by writing to us on We will make all practical endeavors to investigate and remove valid objectionable content complained about within a reasonable amount of time.

    Kindly ensure to provision your name, address, contact facts and figures and as many relevant details of the claim including name of objectionable content party, instances of objection, proof of objection amongst other. Kindly note that providing incomplete details will render your claim invalid and unusable for legal intents.


    We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, kindly write to us at and we will make all reasonable efforts to address your concern within a reasonable amount of time. Kindly ensure to provision your name, address, contact facts and figures and as many relevant details of the claim including name of infringing party, instances of infringement, proof of infringement amongst other. Kindly note that providing incomplete details will render your claim invalid and unusable for legal intents. In addition, providing false or misleading facts and figures may be considered a legal offense and may be followed by legal proceedings.

    We also respect a manufacturer’s right to enter into exclusive distribution or resale agreements for its Items. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor and/or respective re-supplier/vendor, it would not be appropriate for us to assist in the enforcement of such activities. While we cannot provision legal advice, nor share private facts and figures as protected by the law, we recommend that any questions or concerns regarding your rights may be routed to a legal specialist.

    TRADEMARKS AND COPYRIGHTS, Baraq logo, and other marks indicated on our Website are trademarks or registered trademarks in the relevant jurisdiction(s). Our graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress and may not be used in connection with any Item or service that does not belong to us or in any manner that is likely to cause confusion among consumers, or in any manner that disparages or discredits us. All other trademarks that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

    All intellectual property rights, whether registered or unregistered, in the Website, information content on the Website and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Website also are protected by copyright as a collective work under Pakistani copyright laws and international conventions. All rights are reserved.


    You acknowledge and undertake that you are accessing the services on the Website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Website. We shall neither be liable nor accountable for any actions or inactions of supplier/vendors nor any breach of conditions, representations or warranties by the supplier/vendors or manufacturers of the Items nor hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the supplier/vendors or manufacturers of the Items.

    We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular intent, or legality of the Items listed or displayed or transacted or the content (including Item or pricing facts and figures and/or specifications) on the Website. While we have taken precautions to avoid inaccuracies in content, this Website, all content, facts and figures (including the price of Items), software, Items, services and associated graphics are provisioned as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any Items on the Website. At no time shall any right, title or interest in the Items sold through or displayed on the Website vest with us nor shall Baraq have any obligations or liabilities in respect of any transactions on the Website.


    You shall indemnify and hold harmless Baraq as owned by Baraq Online, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

    You hereby expressly release Baraq as owned by Baraq Online and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the supplier/vendors or other service provisioners and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.


    Parties other than Baraq and its affiliates may operate stores, provision services, or sell Item lines on the Website. For example, businesses and individuals offer Items via Marketplace. In addition, we provision links to the websites of affiliated companies and certain other businesses. We are not accountable for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. We do not assume any responsibility or liability for the actions, Items, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions by reviewing your transaction carefully, and we may share consumer facts and figures associated to those transactions with that third-party. You should carefully review their privacy statements and associated terms and conditions.


    When you visit the Website, or send e-mails to us, you are communicating with us electronically. You will be required to provision a valid phone number while placing a purchase with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Website or by any other mode of communication we choose to employ. For contractual intents, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website (and/or placement of your purchase) and agree to treat all modes of communication with the same importance.

    Baraq’s Buyer-Supplier/vendor Interaction Policy outlines the standard of behavior that supplier/vendors need to follow when connecting with consumers on the Question & Answer Section, Instant Messenger, and Item Review Platform (of Baraq). Baraq monitors all kinds of buyer-supplier/vendor communications and is authorized to take action in case of any violations.


    We will not be accountable for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website.


    We reserve the right to make changes to the Website, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you used the Website unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to purchases previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


    We will not be held accountable for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


    You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our Website and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.


    In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Website in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Website shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Website or with any terms, conditions, rules, policies, guidelines, or practices in operating the Website, your sole and exclusive remedy is to discontinue using the Website.


    These terms and conditions are governed by and construed in accordance with the laws of The Islamic Republic of Pakistan. You agree, as we do, to submit to the exclusive jurisdiction of the courts in Islamabad, Pakistan.


    You may reach us at and



    Our software includes any software (including any updates or upgrades to the software and any associated documentation) that we make available to you from time to time for your use in connection with the Website

    You may use the software solely for intents of enabling you to use and enjoy our services as permitted by the Terms and Conditions and any associated applicable terms as available on the Website. You may not incorporate any portion of the Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. You may not use the Software for any illegal intent. We may cease providing you service and we may terminate your right to use the Software at any time. Your rights to use the Software will automatically terminate without notice from us if you fail to comply with any of the Terms and Conditions listed here or across the Website. Additional third party terms contained within the Website or distributed as such that are specifically identified in associated documentation may apply and will govern the use of such software in the event of a conflict with these Terms and Conditions. All software used in any of our services is our property and/or our affiliates or its software suppliers and protected by the laws of Pakistan including but not limited to any other applicable copyright laws.

    When you use the Website, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provisioner. Your use of these third party services may be subject to separate policies, terms of use, and fees of these third parties.

    You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with our software whether in whole or in part, or create any derivative works from or of the Software.

    In purchase to keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

    Kindly read these conditions carefully before placing a purchase for any Items with the Supplier/vendors (“We” or “Our” or “Us”, wherever applicable) on the Website. These conditions signify your agreement to be bound by these conditions.
    • This section deals with conditions relating to the sale of Items or services on the Website.
    • Your purchase is a legal offer to the supplier/vendor to buy the Item or service displayed on our Website. When you place an purchase to purchase a Item, any confirmations or status updates received prior to the dispatch of your purchase serves purely to validate the purchase details provisioned and in no way implies the confirmation of the purchase itself. The acceptance of your purchase is considered confirmed when the Item is dispatched to you. If your purchase is dispatched in more than one package, you may receive separate dispatch confirmations. Upon time of placing the purchase, we indicate an approximate timeline that the processing of your purchase will take however we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third party service provisioners to preserve this commitment. We commit to you to make every reasonable effort to ensure that the indicative timeline is met. All commercial/contractual terms are offered by and agreed to between you and the supplier/vendors alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties associated to Items and services and after sales services associated to Items and services. Baraq does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the you and the Supplier/vendors. The supplier/vendor retains the right to nullified any purchase at its sole discretion prior to dispatch. We will ensure that there is timely intimation to you of such nullification via an email or sms. Any prepayments made in case of such nullification(s), shall be refunded to you within the time frames stipulated here.

      You confirm that the Item(s) or service(s) purchased by you are purchased for your internal / personal consumption and not for commercial re-sale. You authorize us to declare and provision declaration to any governmental authority on your behalf stating the aforesaid intent for your purchases on the Website. The Supplier/vendor or the Website may nullify an purchase wherein the quantities exceed the typical individual consumption. This applies both to the number of Items purchased within a single purchase and the placing of several purchases for the same Item where the individual purchases comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of the Supplier/vendor or ours and may vary from individual to individual.

      You may nullify your purchase at no cost any time before the item is dispatched to you.

      Kindly note that we sell Items only in quantities which correspond to the typical needs of an average household. This applies both to the number of Items purchased within a single purchase and the placing of several purchases for the same Item where the individual purchases comprise a quantity typical for a normal household.

    • Kindly review our Returns Policy for details.
    • All prices are listed in Rupees and are inclusive of GST and are listed on the Website by the supplier/vendor that is selling the Item or service. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s Item detail page. Kindly note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your basket and the time you purchase it.

      We do not offer price matching for any items sold by any supplier/vendor on our Website or other websites.

      We are determined to provision the most accurate pricing facts and figures on the Website to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Website. As such, we reserve the right to refuse or nullify any purchase. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or nullify your purchase and notify you of such nullification. We shall have the right to refuse or nullify any such purchases whether or not the purchase has been confirmed and your prepayment processed. If such a nullification occurs on your prepaid purchase, our policies for refund will apply.

      We list availability facts and figures for Items listed on the Website, including on each Item facts and figures page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. Kindly note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your purchase, you will be informed by e-mail or sms if any Items you purchase turn out to be unavailable.

      Kindly note that there are cases when a purchase cannot be processed for various reasons. The Website reserves the right to refuse or nullify any purchase for any reason at any given time. You may be asked to provision additional verifications or facts and figures, including but not limited to phone number and address, before we accept the purchase.

      In purchase to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the Item and to verify the personal facts and figures you shared with us. This verification can take the shape of an identity, place of residence, or banking facts and figures check. The absence of an answer following such an inquiry will automatically cause the nullification of the purchase within a reasonable timeline. We reserve the right to proceed to direct nullification of an purchase for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.

    • Refund Voucher
    • Refund voucher can be redeemed on our website, as full or part payment of Items from our website within the given timeline. Refund voucher cannot be used from different account. Vouchers are not replaceable if expired.
    • Promotional Vouchers
    • Each issued promotional voucher (App voucher and New consumer voucher) will be valid for use by a consumer only once. Multiple usages changing the identity is illegal. Promotional voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only. Promotional voucher may not be valid during sale or in conjunction with any special promotion. Voucher will work only if minimum purchase amount and other conditions are met. Baraq reserves the right to vary or terminate the operation of any voucher at any time without notice. Baraq shall not be liable to any consumer or household for any financial loss arising out of the refusal, nullification or withdrawal of any voucher or any failure or inability of a consumer to use a voucher for any reason. Vouchers are not replaceable if expired.
    • Security and Fraud
    • When you use a voucher, you warrant to Baraq that you are the duly authorized recipient of the voucher and that you are using it in good faith. If you redeem, attempt to redeem or encourage the redemption of voucher to obtain discounts to which you are not entitled you may be committing a civil or criminal offence If we reasonably believe that any voucher is being used unlawfully or illegally, we may reject or nullify any voucher/purchase and you agree that you will have no claim against us in respect of any rejection or nullification. Baraq reserves the right to take any further action it deems appropriate in such instances

    Reselling Baraq Items for business intent is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against him/her.


    You shall be accountable for payment of all fees/costs/charges associated with the purchase of Items from the Website and you agree to bear any and all applicable taxes as per prevailing law.


    We do not make any representation or warranty as to specifics (such as quality, value, sale-ability, etc) of the Items or services listed to be sold on the Website when Items or services are sold by third parties. We do not implicitly or explicitly support or endorse the sale or purchase of any Items or services on the Website. We accept no liability for any errors or omissions, whether on behalf of itself or third parties.

    We are not accountable for any non-performance or breach of any contract entered into between you and the supplier/vendors. We cannot and do not guarantee your actions or those of the supplier/vendors as they conclude transactions on the Website. We are not required to mediate or resolve any dispute or disagreement arising from transactions occurring on our Website.

    We do not at any point of time during any transaction as entered into by you with a third party on our Website, gain title to or have any rights or claims over the Items or services offered by a supplier/vendor. Therefore, we do not have any obligations or liabilities in respect of such contract(s) entered into between you and the supplier/vendor(s). We are not accountable for unsatisfactory or delayed performance of services or damages or delays as a result of Items which are out of stock, unavailable or back purchased.

    Pricing on any Item(s) or associated facts and figures as reflected on the Website may due to some technical issue, typographical error or other reason by incorrect as published and as a result you accept that in such conditions the supplier/vendor or the Website may nullify your purchase without prior notice or any liability arising as a result. Any prepayments made for such purchases will be refunded to you per our refund policy as stipulated here.